We try to dispatch all orders by the close of the next working day at the latest. Orders placed before 1pm on a working day will generally leave by the close of that day. We cannot dispatch on Sundays or bank holidays. Ladders are only dispatched Monday to Thursday. We generally use Royal Mail for smaller or low-value items, and Hermes for bulkier or more expensive products. Issues with couriers are rare, but should there be a delay or problem with your order please let us know and we'll do whatever we can to resolve as quickly as possible.